Detailed information on how the bidder will provide a quality service to CHDA over the 12 month period, covering the following key aspects:
1) How the transition from the existing equipment to new equipment can be done so that there is minimal disruption to business activities and connectivity (4 points)
2) How the bidder will ensure that there is no disruption to agency activities should the machine break down, or encounter network / printing problems - i.e minimize downtime (4 points)
3) How the bidder will ensure that all users are able to operate the new equipment efficiently and safely for optimized performance (2 points)
4) How the bidder will ensure that the agency is prioritized in terms of technical callouts and emergency assistance given the remote locality of Queenstown (6 points)
5) How the bidder will approach the supply of paper and other print cartridges to ensure agency si not caught without these items. (2 points)
6) How the bidder will approach the allocation of toner for the rental machine, as well as the billing process for usage (2 points)
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